You and Your General Practice is a national guide on what you can expect from your GP surgery. It also explains what you can do to get the best from the NHS.

Please note we may be unable to provide services exactly as set out in "You and your general practice" in certain circumstances, including:

• Lack of clinical or administrative capacity
• Planned closure for staff training (e.g. half-day each month)
• Unforseen events (e.g. IT outage, severe weather)
• Failure of NHS - supplied software (e.g. online consultations or GP Connect issues)
• Situtations where continuiing to accept requests would compromise safe service delivery

If your request is urgent, please phone the practice or NHS 111.