NHS Friends and Family Results

Thinking about your GP practice overall, how was your experience of our service?

Answer Total
Very Good 3849
Good 1517
Neither Good Nor Poor 431
Poor 202
Very Poor 100
Don't Know 26

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Comment Date
Whether it's for myself or my mother who i care for.. everyone has always been amazing, helpful, responsive and I could not be more grateful.. thank you Wednesday 19 February 2025
The staff are unfailingly helpful and do go “the extra mile” to meet the needs of patients Thursday 23 January 2025
Prompt response to my E consult query. Face to face appointment with GP and immediate onward referral to Ipswich and outcome 9 days later. Very happy I thoroughly recommend use of the NHS app Thursday 9 January 2025
The doctor very quickly got back to me with reference to my eConsult inquiry Wednesday 8 January 2025
Really good care all round. Also added benefit:- Close to home. Friday 20 December 2024
I have had excellent experiences from reception who are always very helpful and supportive All the Drs are always very supportive and very helpful to explain in detail and provide answers to the best of their knowledge especially excellent Last but not least the excellent advice service and support from the team at pharmacy And the nurses are fantastic and very helpful and supportive Thank you for your excellent Team Sunday 28 July 2024
The whole experience is good, from initial contact to consultation and follow up. Friendly staff always willing to help. The link with Aldeburgh pharmacy work very well too. Wednesday 10 July 2024
Staff always very helpful. I have never had to wait and reception staff, pharmacy staff have always gone above and beyond and nothing is too much trouble. Great surgery Friday 16 February 2024
Everybody gives of their best in the most friendly and helpful way. Monday 11 December 2023
Just been to the Community Centre for the flu jab. We were told we could also have the COVID jab. Marvellous! The organisation was faultless. We were in and out in less than 10 minutes. Brilliantly done! Wednesday 20 September 2023