Wellbeing Support Coronavirus/Covid 19
East Suffolk & North Essex NHS Foundation Trust Recovery Following Covid-19
The aim of the booklet is to provide you with information to assist & support your recovery.
HealthWatch Suffolk
Healthwatch Suffolk is an independent organisation, here to help you to get the best out of health and social care services in Suffolk; improving them today and helping to shape them for tomorrow
In addition to ensuring that the voices of service users, patients and the public are heard by decision makers within health and social care, we also provide an information and signposting service to the public about accessing health and social care services.
This means that we will give the you the contact details for a range of services that best supports your request. You will then need to contact those organisations yourself.
We can give you information about choices you have with regard to where you might get help in relation to your health, social care and wellbeing needs.
We can put you in touch with sources of information on NHS and social care services in Suffolk.
We can give you information about what to do when things go wrong and you don’t understand how to make a complaint.
Our service is not supported by trained clinicians or health and care professionals. It means that we cannot offer advice on clinical matters.
We are not a part of the NHS or Suffolk County Council
You can contact us Monday to Friday (9AM until 5PM) with your query as follows:
- By telephone: 0800 448 8234 (Freephone)
- By email:info@healthwatchsuffolk.co.uk
- By freepost:Freeport RTTY-CEUT-LCRH, Healthwatch Suffolk, 14 Hill View Business Park, Claydon, Suffolk, IP6 0AJ (no stamp required)
- healthwatchsuffolk.co.uk/


Suffolk Domestice Abuse Helpline
Are you concerned about domestic abuse during this time.
When it is safe to do so call 0800 9775690
Suffolk Domestice Abuse Helpline - Freephone 24/7
Safeguarding Is Everyone's Business
No child or adult should be made to feel unsafe. Everyone has a right to be safe from harm and abuse. All of us have a role to play in safeguarding, never more so than during Covid-19.
Please click on following link to find out how you can help protect children from abuse and neglect: tacklechildabuse.campaign.gov.uk
Please click on following link to find out how you can help protect adults from domestic abuse:
www.gov.uk/guidance/domestic-abuse-how-to-get-help
24/7 Mental Health Helpline
Norfolk and Suffolk NHS Foundation Trust (NSFT) has set up a 24/7 helpline offering immediate support for mental health difficulties during the coronavirus pandemic.
It is available to members of the public of any age, regardless of whether they are an existing NSFT service user.
The helpline is available on 0808 1963494
Callers will hear a recorded message instructing them to press either 1 or 2, depending on whether they are a professional or member of the public, and will then be connected to a mental health practitioner.

Learning Disabilities & Coronavirus/Covid-19
Easy Read documents about Coronavirus/Covid- 19 have been designed for people with Learning Disabilites. Please click on the links to access these documents.
New Cancer Helpline
Patients with cancer can access support when they need it thanks to a new dedicated helpline being launched by East Suffolk and North Essex Foundation Trust. The ESNEFT Cancer Support Helpline is for anyone with a cancer diagnosis who has questions about their care and has been developed in response to the Coronavirus (COVID-19) outbreak. The helpline is being staffed on both the Ipswich and Colchester hospital sites by experienced and skilled staff from 10am to 4pm Monday to Friday, but it is hoped it may become a seven-day service.
If patients call with a clinical query, the call handler will either signpost the patient to their own clinical team, or they will ask the team to contact the patient directly, or they may be able to answer the question themselves. Patients who fall unwell while on chemotherapy should call the number listed on their chemotherapy alert cards – at Ipswich this will be via the Acute Oncology Service.
Ipswich cancer patients can call the ESNEFT Cancer Support Helpline on 01473 703008.
Support for Travellers & Encampments
There is a welfare line number available to provide welfare support for both settled travellers and unauthorised encampments in Suffolk during this unprecedented time. The number for the welfare line is 01603 222473
St Bernard Support (SBS)
Further to the Government's recent changes to restrictions because of coronavirus. St Bernard Support (SBS) continues to provide our services for people affected by life affecting illnesses such as cancer, heart disease etc over the telephone and via online webinars/web-meetings. Areas where we can help include pensions, welfare benefits, insurances, wills & lasting powers of attorney etc.
Our charity hosts online help sessions every 2nd Tuesday of each month with hourly sessions starting from 10am and ending at 9pm. Individual one-to-one sessions are also available online or by telephone at other times.
SBS does not charge people accessing our online or telephone help sessions and anybody is free to participate, whether they be an individual affected by an illness, a family member or a professional caregiver.
Individuals who wish to participate in the help sessions need to e-mail help@s-b-s.org.uk or telephone 0800 7720723 to book a place and a time.